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Frequently Asked Questions
Questions about your library card
- Who can get a Maricopa County Library Card?
Any Maricopa County resident, business owner, or property owner.
As of April 11, 2018,
any resident of the Town of Queen Creek can get a Maricopa County Library Card
without additional fee.
- How do I get a Library Card?
To get a new library card, you must come into one of our libraries in person.
You’ll need , and .
Upon registration, customers are issued a permanent borrower card. By accepting
the card, the customer agrees to follow all Maricopa County Library District
policies and regulations.
- Does it cost anything?
Library cards are free for Maricopa County or Town of Queen Creek residents,
business owners, and property owners.
- Is there an age requirement for a library card?
Children under 18 years of age can get a library card if the parent or guardian
and child are both present during the registration process and
Students in grades 6-12 can get a student library
card with a current school ID. Parents/guardians can authorize or restrict
access to DVDs for the child at the time of registration.
- What if I don’t live, own a business or any property in Maricopa County or
the Town of Queen Creek?
Non-Residents may purchase a library card with full borrowing privileges for $25
(for six months) or $50 (for 12 months).
- Why do non-residents have to pay for a library card?
Maricopa County Libraries are funded with taxpayer dollars. People who don’t live
or own property in Maricopa County or the Town of Queen Creek do not pay those
taxes and so there is a fee for them to access our services.
- How do I renew my library card?
All library cards must be renewed every year. If your home/business/property
address hasn’t changed when it’s time to renew, and you don’t own more than $10
in fines/fees, you can renew online at mcldaz.org/renew.
If you are a Maricopa County or Town of Queen Creek resident who has moved in
the last year, you can receive a 30-day courtesy renewal
online or by telephone but you will need to visit a
library with proof of your new Maricopa County address to renew for the full
year. Student cards can renewed using a current, valid student ID.
- What should I do if I lose my card?
If your card has been lost or stolen, please notify the library immediately in a
library or by calling 602-652-3000. Replacement cards cost $2.
Questions about checking out materials
- Can I still check out materials from the library if I don’t have my card?
Yes, but you must show a picture ID card to access account information and/or
check out materials.
- Is there a limit to how many items I can check out at once?
Customers may check out up to 50 items of any type at a time.
- What digital services can I access with my library card?
The Maricopa County Library District offers a wide variety of e-books,
audiobooks, movies, and music. Visit our eMedia page
for more information.
- Can I do research?
Yes! You can use our databases, learn a new language, take online courses,
research your family history (genealogy) and more! Visit our
online resources page for
- How long can I keep checked out materials?
- DVDs/Blu-Ray Discs: 7 days
- 7 Day Express items: 7 days
- TV Shows: 14 days
- New Adult Books: 14 days
- All Other Materials: 21 days
- Can I reserve materials?
When you get a library card, you will be able to access your
online account. You
can reserve most titles online, in the library, or over the phone. Requests are
limited to 20 items per customer at a time. There is no fee for this service.
- Where do I return materials?
You can return our materials to any MCLD Library. Book/media drops are located
inside the libraries. Some libraries also provide drive-up and walk-up drops
with 24 hours access.
- How do I renew items online?
Login to your account. You may renew items if no
one else has requested them, and if the renewal limit has not been reached.
- Can I keep a history of the items I’ve checked out?
Yes. For privacy reasons, this feature is turned off by default. To turn on that
feature, log in to your account. Click on the “Contact Information and
Preferences” tab. Under preferences, check the box that says “Maintain Reading
History.” You will be able to access your Reading History going forward.
If you have any problems accessing your account, call 602-652-3000 or
contact us online.
Questions about library services
- What services does the library offer for special needs customers?
Customers who require help locating, using, or interpreting library materials
may call the Maricopa County District at 602-652-3000 during business hours to
request assistance from Library staff. The library staff is pleased to assist
in speeding checkouts or any other reasonable way to make your visit
comfortable. Sign language interpretation is available upon advanced notice.
The Library District also offers
Books by Mail services.
- Can I use the computers at the library?
Computers are available for customer use in all MCLD libraries. A library card
is required for computer use. All computers have standard word processing and
other common programs installed. There is a charge per page for printing: $0.25
per page for black & white, and $0.75 for color.
- Do the libraries have Wi-Fi?
Wi-Fi is available to the public in all MCLD libraries. You do not need a
library card to use the Wi-Fi.
- Can I donate books to the MCLD libraries?
The Maricopa County Library District does not add donated items to our
circulating collection. Items donated at the library go directly to any of
several Friends of the Library groups. Friends groups then sell materials and
help our libraries by sponsoring programs. Please
check with your nearest library branch
to see if they have aFriends group.
Questions about fines and fees
- What are Maricopa County Library District fees and fines?
The Library District reviews returned materials and reserves the right to assess
damage and determine the need to withdraw damaged materials from circulation.
Customers responsible for damaging library materials must pay the cost of
replacement, any overdue fines plus a $5 Processing Fee.
- Lost materials: Customer must pay the cost of replacement, any overdue fines
plus a $5 Processing Fee. If material is found and returned
within 30 days of payment, the District will refund the replacement cost of
the materials only.
- Any account with fines/fees of $10 or more will lose
borrowing and computer use privileges.
- Any account with fines/fees of $50 or more or more will be
referred for collection. If referred to a collection agency a
$15 fee will be applied to your account.
- A returned check fee of $25 will be assessed, plus any bank
charges, and is payable before loan privileges will be extended.
- What forms of payment does the library accept?
Libraries will accept credit/debit cards for payment if fines total $5 or
more. For fines and fees totaling less than $5, libraries will accept cash or
- Can I pay for fines & fees online?
Yes, visit Fines & Fees under My Account.
Questions about events
- Can I attend library events and programs?
The Library District offers more than 5,000 programs each year, including story
time for children, book discussion groups for Adults, and numerous programs on
various topics for all ages. Programs are free but may require registration.
- How do I sign up to receive information about events at my library?
The Library District can send you
event emails, you can
browse our calendar, or
search our calendar
- What happens if an event I want to attend is full?
Let us know! We accommodate as many people as we possibly can for popular
programs. Tell us if you can’t get in, and we will try to plan for a similar
program as soon as possible.
- Does the library offer programs at non-work hours?
Our libraries try to offer programs at many different times during the week.
Libraries in all of our regions offer programming for children and adults on
Saturdays and evenings. If you are unable to find a program to match your
schedule, contact your library. We love to hear feedback on how we can improve
our service to you.
- I registered for an event, but now I can’t attend. Who do I notify?
Please call 602-652-3000 or
contact us online.
- I have an idea for a program. Who do I tell?
Please use our
form to share your idea. Library staff plan programming based on community
feedback, so please let us know what you’d like to see.