Closure Frequently Asked Questions
Last updated: May 27, 2020
Based on CDC recommendations, MCLD libraries are closed until further notice. The health and safety of all who enjoy our libraries remains our top priority.
Enjoy our eMedia center
and electronic resources
24/7 from your computer, tablet, or mobile device! See our What's New
page for information about new services and resources available from MCLD!
Are you still offering one-on-one appointments at any locations?
We are now scheduling telephone calls in the areas of homework help, general reference questions, help setting up your device to use digital library products, library card services, and help finding digital library content. You may also schedule a video conference call if you would like to get a new library card, provide an updated address to your account, or if you would like to convert your digital-only library card to a standard adult library account.
How do I renew my library card?
All library cards must be renewed every year. If your home/business/property address hasn’t changed when it’s time to renew, and you don’t owe more than $10 in fees, you can renew online at mcldaz.org/renew.
I am a Maricopa County resident, but I don’t have a library card. Can I still access your digital resources?
Yes! You may schedule a video conference call using our Book-a-Librarian service in order to verify your Maricopa County residence and receive a library card account that will allow you access to all of our services.
I want to use eMedia, but I’ve never used it before and I don’t know how.
Don’t worry! You can find tutorials for most of our most popular products online. Still having trouble? Call us at 602-652-3000 or contact us online and a staff member can answer your questions.
I want to use eMedia, but Hoopla limits me to 10 items per month, and that’s not enough.
Effective immediately, the Hoopla limit is 15 items per library card per month. This will return to 10 items per library card per month when our libraries reopen.
I already have a digital-only Library Card. Can I convert it to a physical library card to gain access to all of your services?
Yes! You may schedule a video conference call using our Book-a-Librarian service and one of our librarians will assist you in converting your digital card into a standard adult library account.
I am doing genealogy research, but can’t come into the library to access Ancestry Library. Do I have any options?
During these extraordinary circumstances Ancestry Library is available outside of the library. Visit mcldaz.org and log in to your account. Then visit the Research section (A-Z list or Subjects) of the website to access Ancestry Library. This is a temporary option while our libraries are closed and will not be available once our libraries reopen.
I want to use eMedia, but I can’t remember my password.
Library staff typically links your password to the last four digits of your telephone number. You are free to change that at any time. Still having trouble? Call us at 602-652-3000 and a staff member can answer your questions.
Where can I find up-to-date and accurate information about COVID-19/Coronavirus?
Reliable information sources include Maricopa County Public Health and Centers for Disease Control and Prevention (CDC).
- What if my books are due?
You may always return your items at any time using our outside book drops. All items currently held or due prior to our March 16th closure are due on May 31st.
If you pick up a new item using Curbside Pickup, due dates are*:
- DVDs/Blu-Ray Discs: 7 days
- 7 Day Express items: 7 days
- TV Shows: 14 days
- New Adult Books: 14 days
- All Other Materials: 21 days
- Can I still put items in the outside book drop?
- Yes. Our outside book drop boxes will remain open. Library staff will check-in any items put in outside book drops.
- When will your library reopen?
- MCLD will continue restricting public access to its libraries in order to ensure we are doing all we can to keep our staff and community safe during this crisis. We will be using this time to implement new operating policies for each library, adjusting floor plans, and installing new self-serve equipment that will help to limit physical contact. We know so much of our community relies on us to provide access and services and we will continue to be here for them no matter what. Curbside Pickup will continue giving access to our physical collection, MCLD Now will continue streaming unique and engaging programs, and our Book-A-Librarian service is available for one-on-one professional assistance. Our eMedia resources also provide access to thousands of books, movies, music and TV, and our electronic research and learning platforms give access to classes, professional development and more. We thank everyone for their patience and understanding and will keep our cardholders updated as we continue implementing these new policies.
- What if I have an item being held for me?
- You may currently use our Curbside Pickup service to pick up your held items. Once your hold is available, you will be notified. You will have 7 days to pick up your item(s). After 7 days, your item(s) will be placed back on the shelves. Any items held prior to our closure on March 16th, will remain on hold until May 31st.
- How do I reserve items for Curbside Pickup?
- You can reserve most titles online or over the phone. Requests are limited to 20 items per customer at a time. There is no fee for this service. At this time, those with Digital Library Cards cannot request items for Curbside Pickup. Digital cardholders only have access to our eMedia items and electronic resources.