Closure Frequently Asked Questions

Last updated: May 27, 2020

(en español)

What if my books are due?

You may always return your items at any time using our outside book drops. All items currently held or due prior to our March 16th closure are due on May 31st.

If you pick up a new item using Curbside Pickup, due dates are*:

• DVDs/Blu-Ray Discs: 7 days
• 7 Day Express items: 7 days
• TV Shows: 14 days
• New Adult Books: 14 days
• All Other Materials: 21 days

Can I still put items in the outside book drop?

Yes. Our outside book drop boxes will remain open. Library staff will check-in any items put in outside book drops.

When will your library reopen?

MCLD will continue restricting public access to its libraries in order to ensure we are doing all we can to keep our staff and community safe during this crisis. We will be using this time to implement new operating policies for each library, adjusting floor plans, and installing new self-serve equipment that will help to limit physical contact. We know so much of our community relies on us to provide access and services and we will continue to be here for them no matter what. Curbside Pickup will continue giving access to our physical collection, MCLD Now will continue streaming unique and engaging programs, and our Book-A-Librarian service is available for one-on-one professional assistance. Our eMedia resources also provide access to thousands of books, movies, music and TV, and our electronic research and learning platforms give access to classes, professional development and more. We thank everyone for their patience and understanding and will keep our cardholders updated as we continue implementing these new policies.

What if I have an item being held for me?

You may currently use our Curbside Pickup service to pick up your held items. Once your hold is available, you will be notified. You will have 7 days to pick up your item(s). After 7 days, your item(s) will be placed back on the shelves. Any items held prior to our closure on March 16th, will remain on hold until May 31st.

How do I reserve items for Curbside Pickup?

You can reserve most titles online or over the phone. Requests are limited to 20 items per customer at a time. There is no fee for this service. At this time, those with Digital Library Cards cannot request items for Curbside Pickup. Digital cardholders only have access to our eMedia items and electronic resources.