Great Expectations

Great Expectations is the Maricopa County Library District customer service philosophy that strives to deliver an exceptional, personalized and consistent customer service experience to both internal and external customers.

For those interested in developing their own customer service philosophy and have attended a workshop or presentation, the customer service toolkit documents are listed below.

Customer Service Philosophy Development Toolkit

• How to Create Your Own Customer Service Philosophy.pdf
• Customer Service Resources.pdf
• Great Expectations Behaviors.pdf
• Great Expectations Philosophy.pdf
• Great Expectations Training Worksheet.pdf
• Staff Conversations Invitation.pdf
• Staff Conversations Questions.pdf
• Training Feedback Form.pdf