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Frequently Asked Questions

  1. How do I get a Library Card?
  2. I don't live in Maricopa County. Can I get a Library Card?
  3. What if I forget my Library Card?
  4. What are the checkout limits, fines, fees, etc.?
  5. Can I reserve materials?
  6. Where can I return materials?
  7. How do I reserve books online?
  8. How do I renew items online?
  9. How do I renew my library card?
  10. How do I access My Account from home?
  11. How do I access databases from home?
  12. Where do I find genealogy information?

Contact Us for Additional Assistance

1. How Do I Get A Library Card?

  • Library cards are available to all Maricopa County residents free of charge. Adult applicants for borrowers' cards must show photo identification and proof of Maricopa County residence, business ownership or property ownership.
  • Acceptable forms of photo identification include: Driver's license or federal, state or tribal issued Identification Card, military identification, university or school ID or passport. A Consular ID is not acceptable.
  • Acceptable forms of proof of Maricopa County residence, business ownership or property ownership include: Driver's license or federal, state or tribal issued Identification Card with a current address listed, lease agreement, mortgage statement, utility bill or utility account viewed online, current car registration, voter ID card issued within the past year, property verification via the County Assessor, or a postmarked piece of mail with the applicant's name and current address dated within the last 30 days. A post office box is not acceptable proof of residency.
  • Children under 18 years of age may be issued a library card if the parent or guardian and child are present during the registration process and provide the required identification. Students in grades 6-12 may be issued an MCLD Student card if they have a current school ID. The parent or guardian may not obtain a free library card for a non–resident child. The parent or guardian may authorize or restrict access to DVDs for the child at the time of registration. Parent or guardian's name, source of photo ID, ID number, and proof of Maricopa County residence, business ownership or property ownership are required in the designated fields.
  • Upon registration, customers are issued a permanent borrower card. Applicant agrees, by signing the back of the library card, to abide by all policies and regulations set forth by the Maricopa County Library District.
  • Non-Residents may purchase a Curiosity Card for computer use only. They are renewable monthly for a nominal fee. Non-Residents may also choose to purchase a library card with full borrowing privileges.
  • All library cards are renewed every year by using the cardholder's photo identification and verification of Maricopa County residence and proof of business ownership or property ownership. Student cards may be renewed using a current, valid student ID. The same library card is used and does not have to be physically presented to renew the account.
  • Libraries will accept credit/debit cards for payment if fines total $5.00 or more. For fines and fees totaling less than $5.00, libraries will accept cash or check.
  • Please notify Customer Service immediately if your card has been lost or stolen. Replacement cards cost $2.
  • Each borrower is responsible for items checked out on his/her card and for any associated fines. Only you can use your library card. It is recommended that you do not loan borrowed items to others and that you not depend on others to return items for you.

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2. I Don't Live In Maricopa County. Can I Get A Library Card?

  • The Maricopa County Library District is funded primarily by a secondary property tax. Non-residents who do not own property or a business in Maricopa County may purchase a library card for $50 per year or $25 for 6 months.
  • If you are not a Maricopa County resident, business or property owner, the branch library staff will assist you in finding the nearest library which would be available for your use without a non-resident fee.

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3. What If I Forget My Library Card?

  • Customers who forget their library card must show a picture identification card to access account information or check out materials.

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4. What Are The Checkout Limits, Fines, Fees, Renewals and Lost Library Card Replacements?

  • Customers may check out up to 50 items. All circulating material is loaned as follows:
      Loan Periods  
      New books 14 days
      EXPRESS items 7 days
      Interlibrary Loan 14 days
      DVDs & Blu-Rays 7 days
      All other material 21 days
      If a due date falls on a Library District holiday or when the library is closed, the loan period will be extended to the next business day.
         
         
      Overdue Fines  
      Books, audiobooks, magazines, and CDs $.20/day
      DVD and Blu-Ray $1.00/day
         
      Maximum Fines  
      Maximum per item (book, magazine, CD) $5.00 each
      Maximum per DVD or Blu-Ray $10.00 each
         
      Library Card Fees  
      Replacement card $2.00
         
      Other Charges and Fees  
      Non-resident fee $50.00/year
    $25.00/6 months
      Non-resident Computer-use-only card $5.00/mo.
         
  • The Library District reviews returned materials and reserves the right to assess damage and determine the need to withdraw damaged materials from circulation. Customers responsible for damaging library materials must pay the cost of replacement, any overdue fines plus a $5.00 Processing Fee.
  • Lost materials: Customer must pay the cost of replacement, any overdue fines plus a $5.00 Processing Fee. If material is found and returned within 30 days of being paid for, the District will refund the replacement cost of the materials only.
  • Accumulated unpaid fines and/or fees of $10.00 or more will result in loss of borrowing and computer use privileges.
  • Accumulated unpaid fines/fees of $50.00 or more will be referred for collection. If referred to a collection agency a $15 fee will be applied to your account.
  • A returned check fee of $25.00 will be assessed, plus any bank charges, and is payable before loan privileges will be extended.

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5. Can I Reserve Materials?

  • Customers may place requests for Maricopa County Library District (MCLD) titles so that the next available copy is provided to them. Requests are limited to 20 items per customer. There is no fee for this service.

6. Where Can I Return Materials?

  • Materials checked out from MCLD libraries may be returned to any MCLD Library. Book and media drops are located inside the libraries. Also, some libraries provide drive-up and walk-up drops that may be used 24 hours a day.

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7. How Do I Reserve Materials Online?

  • If you are interested in a title owned by the Maricopa County Library District at a branch other than your home branch, it is possible to reserve that title online and pick it up at whichever branch you desire.
    • Once you have entered our online catalog and found the title you want, you will see the following statement: "Place Request".
    • Click on this statement and you will be asked for your library card number (without any spaces between numbers) and PIN (personal identification number). To verify your PIN contact the customer service desk at your local branch library. Follow the instructions on the screen.
    • When the item is available, you will be notified by phone or email.
    • Total requests are limited to 20 items per customer.

8. How Do I Renew Items Online?

  • You can access your account from our Web site: http://www.mcldaz.org.
    • Click on the link: My Account
    • You will then be prompted to type in your library card number(without any spaces between numbers) and PIN. To verify your PIN contact the customer service desk at your local branch library. Then click on “Log In”.
    • Click on "Items Out with Option to Renew".
    • Renew selected titles by marking in the box to the left of the title. At the bottom of the page, click on "Renew Selected Items" or "Renew all items".
    • If you have any problems accessing your account, contact your home branch for help.
    • Items may not be renewed if there are outstanding reserves or if the renewal limit has been reached.

9. How Do I Renew My Library Card?

  • Your Maricopa County Library District library card expires every year. There are several easy ways to renew your card:

10. How Do I Access My Library Account From Home?

  • You can access your account from our web site: http://www.mcldaz.org.
    • Click on the link: My Account
    • You will then be prompted to type in your library card number (without any spaces between numbers) and PIN number. To verify your PIN contact the customer service desk at your local branch library. Then click on “Log In”.
    • You may now view and renew the materials you have checked out, as well as change your PIN number, see the items you have on reserve and check on any fines.
    • If you have any problems accessing your account, contact your home branch for help.

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11.How Do I Access Databases From Home?

  • If you have a library card and internet access, you may access many of the library’s information databases from home. The Library District subscribes to these informational databases on behalf of their customers. They are available for free with a library card.
    • To begin, go to our website http://www.mcldaz.org and click on "Online Research".
    • You will then see a list of subjects. Select the subject you are interested in or choose "Alphabetical Listing of E-Sources" to view all the databases that can be accessed from home.
    • Click on the database you wish to access and start searching.
    • Enter your library card number (without any spaces between numbers) and PIN number. To verify your PIN contact the customer service desk at your local branch library.

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12.Where Do I Find Genealogy Information?

  • None of the Maricopa County libraries is a genealogy library. We have some books on how to do genealogical research, but we don't have the primary source documents that most genealogical researchers use.
  • The library district does subscribe to HeritageQuest Online and ProQuest Obituaries which can be accessed on our Online Research page.
  • We also have Ancestry Plus which can be used within the library only. Library cardholders can access this database at any one of our branches.
  • Also, there are a couple different locations in the Phoenix area that have excellent genealogical collections.
  • The Church of Jesus Christ of Latter-Day Saints is well-known for its genealogical records. They have several of their Family History Centers in the Phoenix metro area.
  • The Arizona State Library, Archives, and Public Records also has both archival and genealogical collections. Additional genealogical links can be found on the library's list of selected Web sites.

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